Frequently Asked Questions

ORDERING & WHOLESALE ACCOUNTS

Who can order from Phillips & King?

Phillips & King sells exclusively to licensed retail businesses, including liquor stores, convenience stores, smoke shops, and tobacco retailers. A valid tobacco retail license is required before placing an order.

How do I open a wholesale account?

To open a wholesale account, complete the application at https://docs.phillipsandking.com/. All applicants must provide a valid tobacco retail license for approval. Once approved, you will be able to log in and place orders.

Is there a minimum order?

Yes, the minimum order is $250. Orders over $500 qualify for free shipping.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express, as well as EFT (ACH). Payment terms are available for qualified accounts.

Where do you ship?

Phillips & King ships nationwide to all 50 United States, with state-specific compliance for tobacco products and excise taxes.

How fast do orders ship?

Orders placed before 2:30 PM Pacific Time typically ship the same business day. All other orders ship within 24 hours. Delivery times vary based on location.

Do you offer free shipping?

Yes, we offer free shipping on orders over $500.

What brands does Phillips & King carry?

Phillips & King carries top-selling premium cigar brands including Acid, Macanudo, Romeo y Julieta, Montecristo, Cohiba, Arturo Fuente, Java, Camacho, and Oliva, along with a broad selection of machine-made cigars, tobacco products, and accessories.

LOGIN & ACCOUNT ACCESS

How do I log in to the Phillips & King California store?

We’ve made it simple and secure. Just enter your registered email address, and we will send you a six-digit login code. Enter the code, and you're in.

Why don't I need a password?

Our passwordless login system helps keep your account more secure and makes signing in faster. You no longer need to remember or reset a password. Just use the email code we send you each time.

What if I don’t receive the login code?

Check your spam or promotions folder first. If you still don’t see it, wait a moment and try again. If it still doesn’t arrive, contact our support team for help.

Can I stay logged in?

Yes. If you are using a trusted device, you can stay logged in to make future access easier. Be sure to log out on shared or public computers for security.

Can I change the email address I use to log in?

Yes. Contact your Phillips & King account representative at 1-800-226-8308 or submit a contact request and we will update your account for you.

How do I log in to the Phillips & King store?

We’ve made it simple and secure. Just enter your registered email address, and we will send you a six-digit login code. Enter the code, and you're in.

Why don’t I need a password?

Our password less login system helps keep your account more secure and makes signing in faster. You no longer need to remember or reset a password. Just use the email code we send you each time.